GENERAL UPDATES

 

Guardian Group remains committed to putting the health, safety and wellness of our staff, customers, partners, suppliers and all stakeholders as a priority. We have been closely monitoring the updates and guidelines from our official local health authority, surrounding the coronavirus (COVID-19) in Trinidad and Tobago and the general global impact.

As such the Group has already implemented several measures to reduce risk and ensure safety :

• An established Crisis Task Force 
• A COVID-19 Monitoring and Response Framework aligned to the guidelines of the World Health Organization (WHO) 
• Increased the frequency of our cleaning programmes at all of our offices paying attention to frequently touched surfaces,. We have implemented:

  - Installation of hand sanitizers throughout our offices
  - Availability of gloves for employees who wish to wear them in the course of duty

• Restricting all non-essential travel for team members

• Reviewing our business continuity plans to ensure that we safeguard against any potential risks including managing our supply chain processes to ensure efficiency and business continuity
• Our Health and Safety Team continues to provide relevant, updated and accurate information to all employees, which are guided by reputable and established sources such as the World Health Organization (WHO), Centre for Disease Control (CDC) and the Health Ministry.
• We have established an intranet page, where all internal communication and updates are accessible and an email hotline for employee queries, questions and concerns. 

 

Our offices remain open adhering to the directives and guidelines from The Ministry of Health in avoiding/reducing close physical contact as much as possible.  However, we remind our customers that in addition to our physical locations, we will be accessible through our electronic service channels. We encourage you to utilize these channels wherever possible.

FEEL FREE TO CONTACT US AT (868) 226-6944 OR VIA THIS WEB LINK: http://trinidad.myguardiangroup.com/guardian-group/customer-care/ 

 

SOURCES OF COVID-19 INFORMATION & UPDATES:

• Ministry of Health Updates
• World Health Organization (WHO)

 

QUESTIONS AND ANSWERS ON COVID-19 AND MY HEALTH INSURANCE PLAN:

We understand your concerns with regards to COVID-19. See clarification below for coverage on your Guardian Life health plan: 
 

What should I do if a family member or myself have symptoms of COVID-19?

Call your healthcare professional immediately to arrange a medical review. They will determine if testing is necessary and you will be guided accordingly.  
 

Is COVID-19 testing covered by my health insurance plan? 

If a medical review is done by a healthcare professional, it will be covered in accordance with your current health plan benefits. If the healthcare professional suspects COVID-19, the patient would be referred to The Caribbean Public Health Agency (CARPHA) who the Minister of Health has stated is the only authorised institution that can conduct testing and make that determination. There is no charge to the patient for this and should the test be positive they would be quarantined at a government facility which would again not have a charge. 

Where there is a confirmed case of COVID-19, members must follow the procedures established by their government officials regarding prevention protocols, treatment and safety measures.